Shipping And Return Policy

E-COMMERCE RETURN POLICY OVERVIEW

If you need to exchange for a different size or color you can create a return label on our returns platform at this link. You will be able to select if you want to return or exchange an item and print a prepaid label.

You may return or exchange an online order within 30 days of its delivery date. 

If you need assistance with a return or exchange, please email us at returns@noragardner.com. Please include your order number in the email's subject.

Please return items with tags and attach the original packing slip, otherwise we may not be able to process your refund.

 

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TERMS AND CONDITIONS

• Please note that a shipping and restocking charge of $14.99 will be deducted from the refund.
• Returned items must be unworn with the labels attached for a refund. 
• Sale items that are 50% off or more are refundable for store credit only.
• Items for refund or exchange must be shipped back to us within 30 days of receiving the shipment.
• Returns will be confirmed within 10 days from receiving the package. Refunds may take 5-10 business days to show on your bank statements.
• At the moment returns and exchanges are available only in the US.

 

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RETAIL STORE RETURN POLICY

All full price items are returnable in-store within seven days.

 

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STYLE BOX RETURNS

For information on Style Box returns please, please visit our FAQ.

 

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PRE-ORDER RETURNS

When you place a pre-order, the dress you will receive is made specifically for you. If it doesn't fit, we can exchange it for another item or offer you free alterations. If any of these solutions does not work, you can return it for a store credit.

 

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SHIPPING POLICY