Shipping And Return Policy
E-COMMERCE RETURN POLICY OVERVIEW
You may return or exchange an online order within 30 days of its delivery date.
If you need to exchange for a different size or color please email email@example.com. We will send you a prepaid return label and your exchange will be shipped as soon as we receive the return.
To return an item, please email us at firstname.lastname@example.org and we will email a prepaid return label to you. Please include your order number in the email's subject. Once you receive the return label, attach the label to your package and drop the item off at your nearest post office.
Please return items with tags and attach the original packing slip, otherwise we may not be able to process your refund.
TERMS AND CONDITIONS
- Please note that a shipping and restocking charge of $14.99 will be deducted from the refund.
- Returned items must be unworn with the labels attached for a refund.
- Sale items that are 50% off or more are refundable for store credit only.
- Items for refund or exchange must be shipped back to us within 30 days of receiving the shipment.
- Returns will be confirmed within 10 days from receiving the package. Refunds may take 5-10 business days to show on your bank statements.
- While we will endeavor to be as prompt as possible, please allow for up to two business days to receive the return label. If there is any delay in receiving the return label greater than two business days, the return window will be extended. Therefore, we would highly encourage customers to request a return label as soon as possible.
- At the moment returns and exchanges are available only in the US.
RETAIL STORE RETURN POLICY
All full price items are returnable in-store within seven days.
STYLE BOX RETURNS
For information on Style Box returns please, please visit our FAQ.
When you place a pre-order, the dress you will receive is made specifically for you. If it doesn't fit, we can exchange it for another item or offer you free alterations. If any of these solutions does not work, you can return it for a store credit.
After the order is placed our team needs 1-2 business days to process the orders. Orders received after 2:00 PM will be processed the next business day.